Optimize Your Back-Office Operations

Streamline your maritime logistics with our BPO services. Calculate your potential savings instantly and see how MSS outperforms in-house teams.

Our Service Catalogue

Explore our comprehensive BPO services across NVOCC, Liner Agency, and Freight Forwarding operations.

Inventory Management
Export Coordination
Export Documentation
Import Coordination
Import Documentation
Transshipment Support
Terminal Accounting
Slot Invoice Accounting
Principal SOA
Inventory Management
Inventory Updates
Collect daily inventory and movement reports from ports and update records in ERP
Load/Discharge Updates
Record load and discharge confirmations in ERP on a vessel-wise and principal-wise basis
Inventory Reconciliation
Perform reconciliation between ERP inventory data and port reports
Inventory Reporting
Generate and distribute daily inventory reports by principal
Export Coordination
Export Manifest Filing
Complete export manifest submissions with coordination from Front Office when required
DG/OOG Approvals
Coordinate with Front Office for DG/OOG approval processes with terminal authorities
Export Documentation
BL Draft Follow-Up
Follow up with customers through Front Office to obtain bill draft approvals
Bill of Lading Preparation
Prepare Bills of Lading within the system (Principal Systems/Agents Systems)
BL Approval
Manage customer coordination through Front Office for BL approvals
Pre-alert Management
Issue export pre-alert/load list notifications to Front Office for submission to POD agents
TDR Reporting
Share reports with agents and shipping lines through Front Office
Customer Invoicing
Generate export draft customer invoices
Import Coordination
Pre-alert Receipt
Receive and review pre-alerts from POL agents
Import Manifest Filing
Process import manifest filings and submit to Front Office
Import Documentation
ERP Updates & Arrival Notice
Update ERP records. Create arrival notices and send to Front Office
Arrival Notice Dispatch
Dispatch arrival notices with applicable charges to consignees through Front Office
Customer Invoicing
Generate draft import customer invoices
Transshipment Support
Pre-alert Management
Manage receipt and dispatch of transshipment pre-alerts
ERP Updates
Update transshipment shipment details in ERP
TDR Reporting
Send transshipment TDR reports to agents and lines through Front Office
Terminal Accounting
Invoice Processing
Receive and log terminal invoices
ERP Updates
Review and post terminal invoices in ERP
Exception Coordination
Coordinate approval handling for special or exception cases with terminal and front office teams
Slot Invoice Accounting
ERP Posting
Record slot invoices in ERP systems
Principal SOA
Income & Expense Review
Review income and expense statements by principal and vessel
Detention Review
Calculate detention collections and related records
SOA Preparation
Prepare Statements of Account (SOA) as per agency agreements
SOA Submission
Submit SOA to Agents
Inventory Management
Import Coordination
Import Documentation
Export Coordination
Export Documentation
Transshipment Support
Terminal Accounting
Slot Invoice Accounting
Principal SOA
Inventory Management
Inventory Updates
Collect daily inventory and movement reports from ports and update records in ERP
Load/Discharge Updates
Record load and discharge confirmations in ERP on a vessel-wise and principal-wise basis
Inventory Reporting
Generate and distribute daily inventory reports by principal
Import Coordination
Pre-alert Receipt
Receive and review pre-alerts from POL agents
Import Manifest Filing
Process import manifest filings and submit to Front Office
Import Documentation
ERP Updates & Arrival Notice
Update ERP records. Create arrival notices and send to Front Office
Arrival Notice Dispatch
Dispatch arrival notices with applicable charges to consignees through Front Office
Customer Invoicing
Generate draft import customer invoices
Export Coordination
Export Manifest Filing
Complete export manifest submissions with coordination from Front Office when required
DG/OOG Approvals
Coordinate with Front Office for DG/OOG approval processes with terminal authorities
Export Documentation
BL Draft Follow-Up
Follow up with customers through Front Office to obtain bill draft approvals
Bill of Lading Preparation
Prepare Bills of Lading within the system (Principal Systems/Agents Systems)
BL Approval
Manage customer coordination through Front Office for BL approvals
Pre-alert Management
Issue export pre-alert/load list notifications to Front Office for submission to POD agents
TDR Reporting
Share reports with agents and shipping lines through Front Office
Customer Invoicing
Generate export draft customer invoices
Transshipment Support
Pre-alert Management
Manage receipt and dispatch of transshipment pre-alerts
ERP Updates
Update transshipment shipment details in ERP
TDR Reporting
Send transshipment TDR reports to agents and lines through Front Office
Terminal Accounting
Invoice Processing
Receive and log terminal invoices
ERP Updates
Review and post terminal invoices in ERP
Exception Coordination
Coordinate approval handling for special or exception cases with terminal and front office teams
Slot Invoice Accounting
Invoice Validation
Verify slot invoices against shipment records in ERP
ERP Posting
Record slot invoices in ERP systems
Principal SOA
Income & Expense Review
Review income and expense statements by principal and vessel
Detention Review
Calculate detention collections and related records
SOA Preparation
Prepare Statements of Account (SOA) as per agency agreements
SOA Submission
Submit SOA to principals
Sea Export
Sea Import
Customer Service
Accounting
Sea Export
Pre-Shipment Coordination
- Load list preparation and carrier coordination via e-mails only
- Rate request handling and coordinations with vendors through e-mail only
Pre-Shipment Documentation
Export job setup in ERP system with information received from front office
Compliance Filing
AMS / ISF submission for US-bound shipments
Documentation
- Shipping instruction submission to carrier/line via e-mail
- Master Bill of Lading draft validation
- Bill of Lading documentation preparation
- Carrier Bill of Lading release management in coordination with front office
Customer Communication
HBL draft preparation and submission to shipper for review
Financial Processing
Recording export-related costs and revenues into ERP/Client systems
Agent Coordination
Export pre-alert issuance and agent coordination
Operational Closure
Export shipment job closure in ERP/Client systems
Sea Import
Documentation
Review and verification of import pre-alert documentation
Operational Processing
Import job creation in ERP/Client systems
Tracking
Shipment tracking and status monitoring via available resources
Customer Communication
Preparation and dispatch of arrival notices and delivery status updates to customers
Operational Closure
Import shipment job closure in ERP/Client systems
Customer Service
Nomination Handling
Receipt and processing of import nominations
Commercial Support
Draft import quotation preparation
Accounting
Invoicing
Draft customer invoice preparation
Accounts Payable
Draft vendor invoice processing and updates
Reporting
Weekly outstanding, overdue and bank reconciliation reporting for management

Why Choose BPO?

Outsource non-core tasks to boost efficiency, reduce costs, and let your team focus on growth.

Cost Savings

Significantly reduce operational costs compared to maintaining an in-house back-office team.

Scalability

Effortlessly scale your team in line with shipment volumes—without the operational hassle.

Operational Control

Gain visibility and consistency through standardized workflows and reporting.

24/7 Support

Back‑office operations aligned to your time zone for faster processing and responses.

Domain Expertise

Our teams’ industry expertise ensures faster learning curves and fewer errors.

Process Optimization

Clean, documented processes that deliver predictable outcomes and improved efficiency.

Calculate Your Savings

Adjust the sliders to see how much you could save annually with MSS.

15 FTEs
250
North America
North America
South America
Europe
North Africa
West Africa
East africa
Southern Africa
Middle East
Singapore
Malaysia
Thailand
Vietnam
Indonesia
Philippines
Russia
Asian Sub continent
Australia
Disclaimer
Estimates based on average industry labour rates and overheads for 2025.
Savings shown are estimated for illustrative purposes only. Actual results may vary based on operational processes, document volumes, staffing costs, and system configurations. This calculator does not guarantee specific savings or financial outcomes.
0% Saved!
IN-HOUSE
WITH MSS

Based on industry averages for mid-sized shipping and logistics.

Stop Overpaying for Back Office Support

Get a detailed breakdown of your potential savings customized to your shipment volume.

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