The shipping industry has not only shifted its work process from onshore to offshore, but has gone a long way from where it was just regular data processing tasks which was outsourced. Shipping and logistics industry are increasingly feeling confident enough to oursource even complex, knowlege oriented processes which require significant levels of business processing knowledge and decision making. Please read on ..........
Emerging trends in Shipping & Logistics Business Process Outsourcing - PARCEL Industry
India is gaining a prominent place in the maritime industry with major shipping companies setting up there BPO operations from here. In the aftermath of COVID-19 companies are forced to decrease resources and outsource as many functions as possible to a third-party agent or a remote office located in another country.
Please read on the article for an update on emerging trends in Maritime BPO.
Global shipping firms dock in at India for BPO work - The Economic Times (indiatimes.com)